Shipping policy

Shipping Policy:

1. Free Shipping

• Metals Farm offers free shipping on all orders within the U.S. and Canada. No additional shipping fees will be charged at checkout.

2. Delivery Times

• Estimated Delivery: 1-2 Weeks

• Custom-made products typically ship within 4–6 weeks from the date of order confirmation.

• Delivery times may vary based on production schedules, material availability, and shipping carrier timelines.

• Delays: Metals Farm is not responsible for delays caused by carriers, customs processing, or unforeseen circumstances.

3. Shipping Locations

• Metals Farm ships to most addresses in the U.S. and Canada. Some remote areas may require additional delivery time or arrangements.

4. Order Tracking

• Once your order is shipped, you will receive a confirmation email with tracking information to monitor your delivery.

5. Damage During Shipping

• If your product is damaged during shipping, please contact us within 7 days of delivery at info@metalsfarm.ca. Include photos of the damage for evaluation.

• We will replace or repair damaged items at no additional cost.

6. Customer Responsibilities

• Accurate Address: Ensure that the shipping address provided at checkout is correct. Metals Farm is not responsible for orders delivered to incorrect or incomplete addresses.

• Receiving the Package: Customers are responsible for receiving the package at the specified delivery location. If delivery is missed and returned, additional arrangements may need to be made with extra charge to carrier company.

7. Ownership and Liability

• Ownership of the product transfers to the customer upon delivery to the specified address. Metals Farm is not liable for damages, loss, or theft after delivery is confirmed.

8. Delivery Issues

• If you experience any issues with your shipment, such as delays or missing items, please contact us at info@metalsfarm.ca, and we will assist in resolving the matter.

Commitment to Our Customers;
Metals Farm strives to ensure your product is delivered in a timely and secure manner. If you have questions or concerns about your shipment, we are here to help.